Terms & Conditions

Terms and Conditions

• Booking Confirmation
  A booking is not considered confirmed until payment has been received in full. You will receive a confirmation email detailing your booking once payment is completed.
• Payment Methods
  We accept various payment methods, including credit/debit cards and other payment services. All transactions are processed securely.
• Health and Safety Regulations
  All participants must adhere to the health and safety regulations set forth by The Rivershop. This includes following any instructions provided by the instructor and wearing appropriate safety gear.
• Participant Conduct
  Participants are expected to behave respectfully towards instructors and fellow attendees. We reserve the right to refuse service or remove any participant who does not comply with our conduct guidelines.
• Age Restrictions
  Some workshops may have age restrictions due to the nature of the activities involved. Please check the course descriptions for specific age requirements.
• Materials and Equipment
  All materials and tools required for the workshops will be provided by The Rivershop. Participants are responsible for any personal items they bring to the workshop.
• Class Rescheduling & Cancellation Policy

  All Sales Are Final: All tickets, workshop registrations, and course bookings purchased directly through our website or in person are strictly non-refundable.

  UK Consumer Law Exemption: In accordance with Statutory UK Consumer Law (The Consumer Contracts Regulations), services related to leisure activities that take place on a specific date or period of performance are exempt from the 14-day online cooling-off cancellation period. By purchasing a ticket, you acknowledge that you waive the right to a cooling-off period.

  Rescheduling due to Circumstances Beyond Our Control
  If Rivershop is forced to cancel or reschedule a class due to circumstances beyond our reasonable control—including but not limited to acts of God, severe weather, natural disasters, sudden venue unavailability, instructor illness or emergency, power failures, or government restrictions—we will notify you as soon as reasonably possible.

  Limitation of Liability and Remedies
  In the event of such a rescheduling, Rivershop is not obligated to provide a monetary refund. Instead, your remedy will be strictly limited to your choice of one of the following:

  A complimentary rebooking onto the next available date for the same class; or

  A course credit equal to the full amount paid, valid for use toward any other Rivershop class or service within [e.g., 12 months] of the original class date.
  Rivershop shall not be held liable for any travel, accommodation, or other consequential expenses or losses incurred by the participant as a result of such rescheduling.

• Liability Waiver
  Participants may be required to sign a liability waiver before participating in certain courses. This waiver acknowledges the inherent risks involved in the activities and releases The Rivershop from liability for injuries or damages incurred during the workshop.
• Photographs and Videos
  We may take photographs or videos during our workshops for promotional purposes. If you do not wish to be photographed or filmed, please inform us before the start of the workshop.
• Intellectual Property
  All content provided during workshops, including but not limited to written materials, presentations, and instructional videos, is the intellectual property of The Rivershop and may not be reproduced or distributed without prior consent.
• Force Majeure
  The Rivershop shall not be liable for any failure to perform its obligations under these terms if such failure results from events beyond our reasonable control, including but not limited to acts of God, war, strikes, or government actions.
• Open-Toed Shoes
  We advise all participants to wear closed-toe shoes for safety, especially when operating tools. If you choose to wear open-toed shoes, you do so at your own risk.
• Changes to Terms and Conditions
  We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms and Conditions periodically.
• Governing Law
  These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at info@therivershop.co.uk or call us at 020 3011 2414.